Grievance and Redressal

Objectives

• To redress students grievances with a transparent impartial and fair approach.

• To encourage the students to report their grievances without the fear of being victimized.

• To process all the individual complaints and take suitable action immediately.

• To maintain harmonious educational atmosphere in the college.

Mechanism

Ganga Global Institute of management studies , Begusarai has constituted a Grievance and Redressal Cell as per UGC Grievance Redressal regulation

This cell works towards resolving the complaints lodged by any student. The Grievance Redressal Cell is also empowered to look into the matters of harassment. Anyone with a genuine grievance may approach the Principal and members of GRC. In case the student is unwilling to appear in person, written grievance may be dropped in the ‘Complaint Box’ kept in the reception area of College.

Students are requested to note that making a complaint is serious and therefore, they should use this power in a responsible manner. At the same time, the college assures students that once a complaint is made, it will be treated with sensitivity and confidentiality.

Method Implemented

• Students directly submit their complaint to their mentor or Principal.

• In case of minor grievance, Principal will instruct Head of the Department to redress the problem.

• In case of major grievance, Principal will instruct the ‘Grievance and Redressal Cell’ to redress the problem.

• Students have the option to reveal their problem(s) in the complaint box. The cell ensures that their identity will not be disclosed .

• To make complaint free campus, ‘Grievance and Redressal Cell’ randomly selects students randomly from the college and cell members inquire whether they have any problem or not. If students have any problem, then his/her problem will be rectified through a proper channel.

Every problem has a creative solution

--------DONNA KARAN